Desi Serial's Terms and Conditions

1General Rules

By using the Desi Serial website desiserial.app (hereinafter referred to as the "Platform" or "we"), you automatically agree to these Terms and Conditions. These Terms constitute a legally binding agreement between you and Desi Serial.

These Terms and Conditions are governed by the applicable laws of the People's Republic of Bangladesh. If you do not agree to these Terms, please refrain from using the Platform.

Desi Serial operates with fairness, transparency, and responsibility at all times. Our Terms and Conditions are designed to ensure every user enjoys a safe and fair gaming environment.

2Account & Registration

To create an account on Desi Serial, you must provide accurate and complete information. We reserve the right to close any account opened with false or incomplete details.

• Each individual may register only one account.
• You are responsible for keeping your account password confidential.
• Sharing your account with anyone else is strictly prohibited.
• A national ID card or passport may be requested for account verification.
• Account balances cannot be transferred.

Make sure to enter the correct mobile number and email address during registration, as important notifications will be sent through these channels. Use a strong password to secure your account and update it regularly.

3Age Restriction & Eligibility

Desi Serial is strictly for users aged 18 and above. By registering, you confirm that you are at least 18 years old. We may request documentation to verify your age at any time.

The following individuals are also not eligible to use Desi Serial:

• Residents of countries where online gaming is prohibited by law.
• Desi Serial employees and their immediate family members.
• Individuals currently under self-exclusion or a cooling-off period.
• Individuals whose accounts have been previously closed.

4Deposits & Withdrawals

Deposits on Desi Serial can be made via bKash, Nagad, and Rocket. Full details on minimum and maximum deposit amounts are available on the Deposits page.

• All deposits are secured with 256-bit SSL encryption.
• Deposited funds will be returned to the original account only.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• KYC verification may be required before a withdrawal can be processed.
• We reserve the right to temporarily hold payments in the case of suspicious transactions.

Receiving or sending payments through third parties is strictly prohibited. Using any payment method other than a mobile banking account registered in your own name may result in the transaction being cancelled.

5Bonuses & Promotions

Desi Serial regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

• The welcome bonus is available to new members only and can be claimed once.
• A wagering requirement must be met before bonus funds can be cashed out.
• Using multiple accounts to claim bonuses will result in all associated accounts being closed.
• We reserve the right to modify or cancel any promotional offer at any time.
• Free spin bonuses may only be used on designated games.

Misuse of the bonus system — including arbitrage betting or bonus hunting — is strictly prohibited. If such activity is detected, the bonus will be voided and the account suspended.

6Gaming Rules

All games on Desi Serial are powered by internationally certified RNG (Random Number Generator) technology, regularly audited by independent third parties. Every game outcome is completely fair and random.

• If a disconnection occurs during a game, the result will be determined based on the server record.
• The RTP (Return to Player) for each game is published on the respective game page.
• The dealer's decision in Live Casino is final.
• We reserve the right to correct any erroneous payouts resulting from technical errors.
• Any amount exceeding the betting limit will be returned.

7Prohibited Activities

The following activities are strictly prohibited on Desi Serial and may result in account termination as well as legal action:

• Money laundering or use of funds from illegal sources.
• Hacking, cheating, or using bots in any gaming software.
• Creating multiple accounts to claim bonuses or gain unfair advantages.
• Cheating or colluding with other players.
• Unauthorized use of Desi Serial's trademarks, logo, or content.
• Threatening or harassing other users on the platform.
• Operating an account under a false identity.

8Account Suspension & Closure

Desi Serial reserves the right to suspend or close any account at any time for the following reasons:

• Violation of terms and conditions.
• Failure to provide verification documents.
• Extended periods of inactivity (generally 12 months).
• Court orders or directives from regulatory authorities.
• Self-exclusion requests under the Responsible Gaming policy.

In the event of account closure, any valid balance will generally be refunded within 30 business days, though this may be delayed during an ongoing investigation. You may also request to close your own account at any time by contacting our support team.

9Limitation of Liability

Desi Serial is committed to maintaining the highest standards of service; however, our liability is limited in the following circumstances:

• Any loss caused by internet connectivity issues or device malfunctions.
• Delays or errors caused by third-party payment gateways.
• Force majeure events — natural disasters, war, cyberattacks.
• Any loss resulting from sharing your own account credentials with others.

Gaming always carries financial risk. Never wager more than you can afford to lose — that is the core principle of responsible gaming. To learn more, visit our Responsible Gaming View page.

10Privacy & Data Protection

Desi Serial takes your personal information very seriously. Your data is never sold to third parties. For full details on how your information is used, please refer to our Privacy Policy Found on page.

• All personal data is protected with 256-bit SSL encryption.
• Payment information is stored in compliance with PCI DSS standards.
• Your information is used solely to improve our services and to meet legal requirements.
• You may request the deletion of your personal data at any time.

11Right to Amend Terms

Desi Serial reserves the right to update these Terms and Conditions at any time. For significant changes, a notification will be sent to your registered email or mobile number.

Continuing to use the platform after any changes are published will be taken as your acceptance of the updated terms. It's a good idea to check this page regularly. The date of the latest update will always be shown at the top of the page.

12Contact & Dispute Resolution

For any questions, complaints, or disputes, please contact our customer support team first. We generally respond within 24 hours.

• Email: [email protected]
• Live Chat: Available 24/7
• Complaint resolution timeframe: typically 5–10 business days.

If a matter cannot be resolved through support, you have the right to escalate it to an independent dispute resolution body. Desi Serial is committed to providing a fair and timely resolution in all cases.